| 1. |
Service Supply Chain Strategies to Increase Corporate Profitability (6 Pages)
by Morris Cohen
Jun 22, 2004
Abstract : This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.
Type: Article
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| 2. |
eLoyalty Enhances Its Field Service And Logistics Services (3 Pages)
by L. Talarico
Nov 21, 2000
Abstract : eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePowerﾒs software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.
Type: Article
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| 3. |
Enterprises May Be Overlooking Profits from After-sales Service (3 Pages)
by Ashfaque Ahmed
Aug 15, 2006
Abstract : If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.
Type: Article
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| 4. |
BMC Software Webs for the DBA (3 Pages)
by M. Reed
May 31, 2000
Abstract : BMC Software, (NASDAQ: BMCS), has released a new product called Web DBA, designed to provide what they refer to as “application service assurance™”. The product is still in beta, and currently only supports Oracle, and is available for download and trial over the web.
Type: Article
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| 5. |
Making Sure Your Service Provider Doesn't Fall Down on the Job (3 Pages)
by R. Krause
Jul 21, 2000
Abstract : A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining flat, and sometimes results can be pretty glaring from a 'minor' slip-up to one that can have major client impact.
Type: Article
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| 6. |
Web Self-Service by Surado Solutions
Abstract : This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).
Type: White Paper
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| 7. |
FileNet Enhances Panagon Web Publisher with XML (3 Pages)
by P. Hayes
Jan 12, 2000
Abstract : The Panagon Web Publisher contains abstraction capabilities that provide intelligent document analysis and mapping, which allows all published documents to maintain a consistent look and style.
Type: Article
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| 8. |
Service Lifecycle Management - Tapping into the Value of the Product Aftermarket (7 Pages)
by Jim Brown
Jun 11, 2003
Abstract : Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle Management (SLM) promises valuable business benefits after a product has been shipped to the customer, tapping into the value of the product aftermarket.
Type: Article
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| 9. |
Dell Updates Its Appliance Line (3 Pages)
by R. Krause
Apr 28, 2000
Abstract : As part of a far-reaching strategy to grab a large share of Internet infrastructure computing, Dell has announced three new appliance server models.
Type: Article
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