| 1. |
PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems (3 Pages)
by P.J. Jakovljevic
Jan 21, 2000
Abstract : On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999 with the issuance of approximately 28 million shares of common stock and options to purchase common stock, and is anticipated to be accounted for as a pooling-of-interests. The acquisition of Vantive makes PeopleSoft the only enterprise software company offering a full suite of CRM products that integrate tightly with PeopleSoft and other major back-office applications.
Type: Article
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| 2. |
Manugistics To Help Amazon.com In Global Expansion (3 Pages)
by Steve McVey
Jun 15, 2000
Abstract : In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business. Its move should embolden smaller Internet retailers to seek help in cutting costs and capturing elusive profits.
Type: Article
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| 3. |
About CustomerFirst by RTI Software
Abstract : CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.
Type: White Paper
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| 4. |
About CustomerFirst by RTI Software
Abstract : CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.
Type: White Paper
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| 5. |
Drug Pedigree Guidelines and How Software Can Help (3 Pages)
by Joseph J. Strub and Ashish Labh
Jul 19, 2006
Abstract : Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines. But which software offerings are best placed to help drug manufacturers comply with the new guidelines?
Type: Article
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| 6. |
Remedy Plots A Course To Travel And Expense Capabilities (3 Pages)
by D. Geller
Jun 14, 2000
Abstract : Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment expense product.
Type: Article
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| 7. |
BUY.COM Called '911' For Help (3 Pages)
by A. Turner
Feb 25, 2000
Abstract : Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.
Type: Article
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| 8. |
Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration (5 Pages)
by Joseph J. Strub
Aug 16, 2004
Abstract : Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.
Type: Article
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| 9. |
Usability (4 Pages)
by S. Ketharaman
Feb 15, 2004
Abstract : Poor usability leads to irritation and fatigue and it has an adverse impact on the usage experience. In an on-line shopping web site, it can lead to loss of revenues. Poor usability in business applications leads to increased help desk costs. On the other hand, better usability makes our usage experience more fun and can increase productivity. A highly usable on-line shopping web site tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential.
Type: Article
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