| 1. |
$40 Billion Is Being Wasted by Companies without Product Information Management Strategies—How Is Yours Coming Along? (3 Pages)
by Bob Gallagher
May 23, 2005
Abstract : Information errors are costing retailers and manufacturers a lot of money. Studies show that billions of dollars are wasted because of invoice errors caused by bad data. Most agree that eliminating product information errors will save money, but many of those same believers are not rushing to solve the problem. Why?
Type: Article
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| 2. |
Support for Old Releases-Good for the User but Is It Good for the Vendor? (4 Pages)
by Olin Thompson & P.J. Jakovljevic
Dec 17, 2003
Abstract : The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.
Type: Article
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| 3. |
Great Plains Taps The Web To Deliver Product Support (3 Pages)
by L. Talarico
Dec 5, 2000
Abstract : Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plainsﾒ operational efficiency. Hereﾒs how Great Plains uses the web to augment its technical support services.
Type: Article
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| 4. |
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion (3 Pages)
by E. Robins
May 30, 2001
Abstract : In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).
Type: Article
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| 5. |
Minimizing The Total Cost of Technical Support for Enterprise Applications (3 Pages)
by David Bourque
Nov 20, 2006
Abstract : Many organizations don't follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution's total cost of ownership.
Type: Article
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| 6. |
Feds Buckle Down on Customer Information Security (3 Pages)
by L. Taylor
Feb 9, 2002
Abstract : In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC), the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced that they have put together joint guidelines to safeguard confidential customer information. The guidelines, that took effect last July, implement section 501(b) of the Gramm-Leach-Bliley Act (GLBA) initiated by the Senate Banking Committee, and passed into law on November 4, 1999. This announcement had significant implications for online banking institutions.
Type: Article
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| 7. |
How One Vendor Addresses Support and Maintenance Issues (2 Pages)
by P.J. Jakovljevic
Apr 27, 2007
Abstract : SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.
Type: Article
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| 8. |
Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 2 : Decision Aids (7 Pages)
by Edward S. Robins, PhD
Mar 1, 2002
Abstract : Though many academic methods exist, few actually reach the audience they need to reach because of the barrier between academic and business languages, as well as the ability to produce workable and usable tools. This article summarizes what I believe are the methodologies most used in Business, and some of the tools that are commercially available.
Type: Article
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| 9. |
Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider? (3 Pages)
by P.J. Jakovljevic
Apr 20, 2007
Abstract : Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.
Type: Article
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