| 1. |
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 1: Decision Support Discussion (3 Pages)
by E. Robins
May 30, 2001
Abstract : In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).
Type: Article
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| 2. |
Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 2 : Decision Aids (7 Pages)
by Edward S. Robins, PhD
Mar 1, 2002
Abstract : Though many academic methods exist, few actually reach the audience they need to reach because of the barrier between academic and business languages, as well as the ability to produce workable and usable tools. This article summarizes what I believe are the methodologies most used in Business, and some of the tools that are commercially available.
Type: Article
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| 3. |
Support for Old Releases-Good for the User but Is It Good for the Vendor? (4 Pages)
by Olin Thompson & P.J. Jakovljevic
Dec 17, 2003
Abstract : The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.
Type: Article
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| 4. |
Enterprise Value Generation and Information Technology Organization by QR Systems Inc
Abstract : Corporate governance concerns, exacerbated by a weak global economy, have driven shareholder value to drop sharply in recent years. Boards of directors have intensified their pressure on CEOs to create execution-centric organizations and restore shareholders’ and analysts’ confidence. In this era, CEOs are looking to their information technology organization (ITO) to strategically and efficiently deploy technology solutions that enable business process innovation, resulting in world-class products and services on planned costs and release dates. Find out how your organization can develop skilled IT architects deliver total business solutions.
Type: White Paper
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| 5. |
Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization (4 Pages)
by Lyndsay Wise
Apr 12, 2006
Abstract : Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns, and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits to implementing a BPM solution.
Type: Article
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| 6. |
Why CRM Is So Hard and What To Do About It: Data is key to making CRM work (3 Pages)
by Barry Briggs
Dec 25, 2002
Abstract : Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.
Type: Article
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| 7. |
Why CRM Is So Hard and What To Do About It: Data is key to making CRM work (3 Pages)
by Barry Briggs
Apr 30, 2002
Abstract : Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.
Type: Article
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| 8. |
Are ASP Applications Right for You? Part 1: Decision Factors (5 Pages)
by Miles Szczurek
Aug 22, 2001
Abstract : Like so many Internet conventions, the Application Service Provider (ASP), is really a combination of two 'old' concepts, turn key applications and outsourced services. Many of the lessons learned from these areas are directly applicable to ASP provided applications, and many of the same questions need to be asked and answered before a determination can be made on whether an ASP application should be considered.
Type: Article
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| 9. |
Service Supply Chain Strategies to Increase Corporate Profitability (6 Pages)
by Morris Cohen
Jun 22, 2004
Abstract : This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.
Type: Article
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