| 91. |
Xchange Adds To The List Of CRM Point Solutions' Casualties (2 Pages)
by P.J. Jakovljevic
Mar 17, 2003
Abstract : Xchange’s protracted troubles and its recent inglorious demise may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorable exit strategy.
Type: Article
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| 92. |
Will Oracle’s Freebie Shot Hurt (Or Only Graze) Siebel? (3 Pages)
by P.J. Jakovljevic
Oct 6, 2000
Abstract : Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for free. However, any additional CRM components users might need will not be free…
Type: Article
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| 93. |
Customer Relationship Management Strategies Part Four: Strategies and Case Study (5 Pages)
by Mike Holland and Trinh Abrell
Feb 17, 2005
Abstract : Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your company.
Type: Article
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| 94. |
'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! A Series Study (7 Pages)
by Randy Garland
Sep 13, 2001
Abstract : Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of.
Type: Article
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| 95. |
Onyx/Pivotal Rivalry Through Thin Rather Than Thick (3 Pages)
by P.J. Jakovljevic
Feb 5, 2004
Abstract : The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic downturn and the standstill in IT spending have hit each company at a time when it was ramping up product development and business expansion.
Type: Article
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| 96. |
Microsoft Convergence 2003 portrayed an Enterprise Solutions crossroad! (4 Pages)
by Kevin Ramesan
May 2, 2003
Abstract : Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions and the directions that Microsoft intends to take. To that end the word 'convergence' was not an element of pure fate but rather a portrayal of integration between Microsoft back and front office applications. The only discordance with this depiction we felt was the way Microsoft plans to enhance its product definition through a large number of independent software vendors (ISV).
Type: Article
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| 97. |
Interface Software Expands Its CRM Functionality (3 Pages)
by Kevin Ramesan
Aug 26, 2004
Abstract : Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction 5 reinforces Interface Software's customer relationship management offering in response to its customer requirements and work processes. Interface Software targets particularly accountants, financial services, law firms, and management consultants.
Type: Article
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| 98. |
Data Quality: Cost or Profit? (4 Pages)
by Kevin Ramesan
Mar 8, 2004
Abstract : Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.
Type: Article
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| 99. |
PeopleSoft buys CRM specialist Vantive for $433 Million (3 Pages)
by P.J. Jakovljevic
Oct 20, 1999
Abstract : Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a maker of CRM software. The stock-for-stock deal, valued at $433 million, gives PeopleSoft a comprehensive electronic-business solution designed to help companies attract, serve, retain, and analyze their customers, a PeopleSoft spokesman said.
Type: Article
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| 100. |
Cincom Asserts Expertise In CRM For Complex Manufacturers (4 Pages)
by P.J. Jakovljevic
Nov 26, 2002
Abstract : Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover.
Type: Article
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