| 71. |
EAM Showdown! IFS vs. Mincom vs. CHAMPS (1 Pages)
by Sadat Zaman
Abstract : Using our EAM Evaluation Center, we compared Mincom Ellipse, CHAMPS, and IFS head-on. For the overall rankings, we looked at the vendors in two basic configurations: with back-office (HR and financials) functionality, for a total of eight main modules, and without, for a total of six main modules. To eliminate any chance of bias, and to ensure a level playing field, all 3,146 criteria comprising the modules and submodules in the EAM request for information (RFI) were given equal weight and priority.
Type: White Paper
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| 72. |
Customer Relationship Management: Evolution, Not Revolution (3 Pages)
by Jane Affleck
Sep 24, 2007
Abstract : Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM canﾗunintentionallyﾗcause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.
Type: Article
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| 73. |
Difficult Conversations: Positioning Your CEO in a CRM Implementation Part One: Sources of Misconception and Faulty Assumptions (3 Pages)
by Glen S. Petersen
Nov 23, 2006
Abstract : For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM to c-level management.
Type: Article
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| 74. |
Oracle Further Orchestrates Its SOA Forays Part Six: Weaknesses and User Recommendations (4 Pages)
by P.J. Jakovljevic
Mar 19, 2005
Abstract : Time will tell whether Oracle's vocal endorsement of open technologies such as J2EE and BPEL will allow customers to readily adopt solutions that fit their needs and that quickly integrate with their existing infrastructure.
Type: Article
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| 75. |
Comparison of ERP and CRM Markets' Life cycle Snapshots (5 Pages)
by P.J. Jakovljevic
Jan 31, 2004
Abstract : Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and have long been trying to expand their product offering in tune with the ever-changing trends and requirements of the new collaborative economy. The need for providing a full, comprehensive CRM suite rather than an individual solution or a bundle of point solutions for each distinct CRM area remains firm, and will urge further market consolidation.
Type: Article
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| 76. |
CRM and Technological Solutions: Be the Customer (4 Pages)
by Randy Garland
Jun 22, 2002
Abstract : In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.
Type: Article
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| 77. |
What's With Oracle's And SAP's Differing Clairvoyance? (4 Pages)
by P.J. Jakovljevic
Oct 17, 2001
Abstract : Regardless of whether Oracle is cautiously pessimistic or SAP is unrealistically enthusiastic about the immediate future, both vendors will quite likely weather the impending El Nino phase. Still, neither one can rest on its laurels, as they both have their internal and external challenges to solve.
Type: Article
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| 78. |
CRM and Technological Solutions: Be the Customer (4 Pages)
by Randy Garland
Aug 14, 2001
Abstract : In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.
Type: Article
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| 79. |
CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture (8 Pages)
by Glen S. Petersen
Oct 22, 2004
Abstract : To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.
Type: Article
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| 80. |
Welcome to the CRM Mid-Market Abyss-PeopleSoft (5 Pages)
by Kevin Ramesan
Jun 26, 2003
Abstract : As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and acted upon or do the large players simply offer a smaller mockup of their existing enterprise solutions. This article, which evaluates the PeopleSoft mid-market CRM solution, is the first of a series of research articles that focus on the mid-market applications provided by large CRM vendors.
Type: Article
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