| 91. |
Onyx/Pivotal Rivalry Through Thin Rather Than Thick (3 Pages)
by P.J. Jakovljevic
Feb 5, 2004
Abstract : The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic downturn and the standstill in IT spending have hit each company at a time when it was ramping up product development and business expansion.
Type: Article
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| 92. |
Microsoft Convergence 2003 portrayed an Enterprise Solutions crossroad! (4 Pages)
by Kevin Ramesan
May 2, 2003
Abstract : Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions and the directions that Microsoft intends to take. To that end the word 'convergence' was not an element of pure fate but rather a portrayal of integration between Microsoft back and front office applications. The only discordance with this depiction we felt was the way Microsoft plans to enhance its product definition through a large number of independent software vendors (ISV).
Type: Article
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| 93. |
'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! A Series Study (7 Pages)
by Randy Garland
Sep 13, 2001
Abstract : Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of.
Type: Article
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| 94. |
Interface Software Expands Its CRM Functionality (3 Pages)
by Kevin Ramesan
Aug 26, 2004
Abstract : Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction 5 reinforces Interface Software's customer relationship management offering in response to its customer requirements and work processes. Interface Software targets particularly accountants, financial services, law firms, and management consultants.
Type: Article
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| 95. |
Data Quality: Cost or Profit? (4 Pages)
by Kevin Ramesan
Mar 8, 2004
Abstract : Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.
Type: Article
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| 96. |
PeopleSoft buys CRM specialist Vantive for $433 Million (3 Pages)
by P.J. Jakovljevic
Oct 20, 1999
Abstract : Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a maker of CRM software. The stock-for-stock deal, valued at $433 million, gives PeopleSoft a comprehensive electronic-business solution designed to help companies attract, serve, retain, and analyze their customers, a PeopleSoft spokesman said.
Type: Article
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| 97. |
Cincom Asserts Expertise In CRM For Complex Manufacturers (4 Pages)
by P.J. Jakovljevic
Nov 26, 2002
Abstract : Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover.
Type: Article
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| 98. |
When the Bigger Fish Eats the Smaller to Become a Bigger Fish (3 Pages)
by Kevin Ramesan
Apr 13, 2003
Abstract : This time the merger and acquisition of Connect-Care by Firstwave appears to be a search for vertical market access. Connect-Care provides a direct reach to 87 software vendors that may represent both vertical expertise and a network of resellers. The stakes are high. Will the Firstwave technical lead and the Connect-Care vertical expertise bring a best-of- breed CRM application that the market needs?
Type: Article
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| 99. |
Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery Part 2: Challenges and User Recommendations (3 Pages)
by P.J. Jakovljevic
Aug 16, 2002
Abstract : Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with soul-searching dilemmas, possibly with more issues than it would wish to be handling at the moment.
Type: Article
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| 100. |
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News (4 Pages)
by P.J. Jakovljevic
Jun 26, 2001
Abstract : PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. While Wall Street praises the vendorﾒs new product initiatives and its strong first quarter results and optimism for the future, its direct competitors are far from feeling easy.
Type: Article
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