| 41. |
chinadotcom In The 'Process' of Acquiring Ross Systems (4 Pages)
by P.J. Jakovljevic
Oct 3, 2003
Abstract : Mid-market process ERP vendor Ross Systems is being acquired by its Chinese distributor, chinadotcom. Unlike some recent acquisitions that are based on the consumption of weaker players to pilfer a customer base, this acquisition appears to provide both parties with solid strategic benefits. This may be an acquisition made of the right reasons - to capitalize on a market growth opportunity.
Type: Article
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| 42. |
A User Centric WorkWise Customer Conference (4 Pages)
by Olin Thompson
Jun 5, 2003
Abstract : WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for other companies to consider this model?
Type: Article
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| 43. |
Rational Emphasizes Web Site Development Content Management (3 Pages)
by C. Lisle
Dec 12, 2000
Abstract : Web sites are very public, putting the brand and image of a company out there on the site for all to see. Companies need to be sure they have a firm grip on what website visitors see. Rational Software and Vignette Corp. have teamed up to provide a product to do just that.
Type: Article
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| 44. |
Dell Tops in Customer Satisfaction (3 Pages)
by C. McNulty
Jun 2, 2000
Abstract : Compaq rises, IBM falls, but Dell remains master of the desktop domain.
Type: Article
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| 45. |
They're Us, But We're Not Them! (4 Pages)
by J. Diezemann
Apr 6, 2000
Abstract : e-Commerce initiatives that are launched without a clear vision of how customers are engaged and what they experience carry significant risk of failure. Of equal importance is a clear understanding of the degree to which web-based customer interactions are integrated across the organization.
Type: Article
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| 46. |
J.D. Edwards Teams with FRx Software to Improve Reporting Solutions (3 Pages)
by M. Reed
Jan 14, 2000
Abstract : J.D. Edwards recently announced support for financial reporting solutions from FRx Software. This software makes it possible to consolidate information from multiple databases, platforms, and servers to provide a complete financial picture.
Type: Article
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| 47. |
Sterling Software Sees the Light with Eureka:Intelligence (3 Pages)
by M. Reed
Nov 17, 1999
Abstract : Sterling Software, Inc. (NYSE: SSW) announced general availability today of its new EUREKA:Intelligence product, a 100% Java, Web-Based Integrated, Query, Analysis and Reporting tool that allows users to easily query, manipulate and format data for personal or shared use. EUREKA:Intelligence is suited for large, distributed organizations that require general purpose analyses reporting requirements for a large portion of business users.
Type: Article
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| 48. |
Optum Gets a Hand From Categoric (3 Pages)
by Steve McVey
Oct 12, 1999
Abstract : 'WHITE PLAINS, NY-- Optum, Inc. today announced a strategic alliance with Categoric Software Corporation to optimize and manage supply chain actions. Under the agreement, Optum will resell Categoric Alerts software as part of its Optum SCE(TM) Series to manage warehouse and transportation processes for fast-response order fulfillment at significantly reduced costs. The combined Optum and Categoric capabilities enable companies to manage the complete product order lifecycle across a supply chain, from assembling products at the right place and right time to delivering those products where and when clients require them. The alliance helps c
Type: Article
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| 49. |
Enterprise Payback: Qualitative and Quantitative Factors in the ROI Equation by IFS
Abstract : The requirement that enterprise software vendors deliver a measurable return on investment (ROI) has never been greater than right now. Customers are demanding that ROI analysis be a critical factor in their decisions to acquire new enterprise software. Without a demonstrable return, few customers are willing to invest scarce capital and human resources in new enterprirse software. A more complete analysis of return can be had by looking at the overall payback that enterprise software can offer to a company. Enterprise software payback includes not only quantifiable improvements in bottom and top line functionality, but also more qualitative measures-—such as new business opportunities, improved customer and partner relations, and improved time to market—-that contribute significantly to the success of a company's enterprise software implementation and use.
Type: White Paper
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| 50. |
The CEO's Guide to CRM Success by Surado Solutions
Abstract : Customer relationship management (CRM) is the first and foremost strategy and corporate philosophy that puts the customer at the center of business operations so as to increase profits by improving customer acquisition and retention. It involves identifying high-value customers and automating processes so that sales, marketing, and service efforts will be more efficient and effective. However, to ensure the success of a CRM initiative, upper management must have a clear vision and establish a customer-focused culture.
Type: White Paper
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