| 21. |
E-Business Customer Service Success at H.B. Fuller Company (6 Pages)
by Olin Thompson
Sep 15, 2001
Abstract : Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.
Type: Article
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| 22. |
CRM and Technological Solutions: Be the Customer (4 Pages)
by Randy Garland
Aug 14, 2001
Abstract : In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.
Type: Article
|
| 23. |
EAI Vendor Active Software Activates Transactions (3 Pages)
by M. Reed
Jun 1, 2000
Abstract : Active Software, Inc., a provider of enterprise application integration software products, today announced the ActiveWorks™ Application Transaction Coordinator (ATC) to ensure the transactional integrity of end-to end business processes across systems, both within and outside the corporate firewall.
Type: Article
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| 24. |
Lifeway Christian Resources by Maximizer Software
Abstract : As one of the largest resource suppliers for Christian churches and bookstores in the United States, LifeWay Christian Resources needed a comprehensive corporate solution to facilitate effective internal communication and to better serve its vast and growing customer base. It needed a solution that was advanced and powerful, yet user-friendly and cost effective that would track customer interactions, analyze sales, track orders, store competitive data and deliver geo-demographic customer information. It needed to establish a customer-centric strategy built upon CRM's (Customer Relationship Management) premises for its call centers.
Type: White Paper
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| 25. |
Software Selection Processes—Accelerating Vendor Identification (3 Pages)
by Jeff Gusdorf
Sep 11, 2006
Abstract : Software selection is complex and time-consuming. Taking shortcuts or skipping steps in the process increase the risk of making a wrong choice. Attending a virtual trade show can accelerate the selection process, increase vendor interaction, and reduce risk.
Type: Article
|
| 26. |
User-Focused Design Principles Shape the Customer Experience (3 Pages)
by Michael Ryan
Jan 18, 2002
Abstract : Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.
Type: Article
|
| 27. |
Is There a Panacea for Enterprise Software Pricing Yet? (4 Pages)
by P.J. Jakovljevic
Dec 21, 2005
Abstract : While enterprise applications are becoming a commodity, their pricing schemes have yet to follow suit. Users are put in a costly position where the 'fine print' clauses of implementation contracts may inhibit reasonable expectations for software warranties.
Type: Article
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| 28. |
Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration (5 Pages)
by Joseph J. Strub
Aug 16, 2004
Abstract : Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.
Type: Article
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| 29. |
BMC Software Gets Slapped with Class Action Lawsuit (3 Pages)
by M. Reed
Mar 1, 2000
Abstract : BMC Software,Inc. (Nasdaq:BMCS) gets slapped with a class action lawsuit claiming that BMC insiders made false statements about the strength of sales and integration of acquisitions, sold stock when BMC was trading at an all time high, then announced that third quarter FY00 earnings would be much worse than expected.
Type: Article
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| 30. |
Seagate Technology Refocuses its Software Business (3 Pages)
by M. Reed
Oct 6, 1999
Abstract : Over the past six months, Seagate Technology has made major moves to refocus their majority-owned subsidiary, Seagate Software, and put all the emphasis on their business intelligence products. These products were acquired in the early to mid-1990's with the purchase of Crystal Computer Services (Crystal Reports), and Holistic Systems (Holos OLAP product). In the meantime, Seagate has divested their network and storage management products to Veritas Software Corporation.
Type: Article
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