| 11. |
Flexible Customer Data Integration Solution Adapts to Your Business Needs (3 Pages)
by Lyndsay Wise
Mar 23, 2007
Abstract : Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements, and alignment with an organization's internal processes.
Type: Article
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| 12. |
Is Your Store Customer-centric? (3 Pages)
by James E. Dion
Jun 23, 2006
Abstract : Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer and centering on a customer's specific needs and satisfaction.
Type: Article
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| 13. |
SCM Software for Real World Manufacturing: A Case for Mission Critical Use (4 Pages)
by Ashfaque Ahmed
Jul 24, 2004
Abstract : In an ideal world, we can have an exception free manufacturing operations. And for the most part, it will be a 'management by exception' operations with no constraints or bottlenecks to worry about. But in reality manufacturing is all about managing constraints. A lot of constraints! This article discusses the impacts of constraints on manufacturing planning and execution and how a well implemented SCM software can help in overcoming these constraints.
Type: Article
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| 14. |
The Bottom Line on Bad Customer Data by Baseline Consulting
Abstract : You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can blame your product managers for ineffective promotions, but if the target lists are redundant, the pitches fall on deaf ears. You can blame your customer service representatives for low satisfaction scores, but if customer data is missing, then no wonder the complaint resolution pipeline is backed up. Think it’s your customer resource management (CRM) system? Think again. It’s bad data, and it’s costing you millions. Request your copy of The Bottom Line on Bad Customer Data that delivers detailed advice from Jill Dyche, partner and co-founder of Baseline Consulting, about what you can do to address the impact of bad data on your company. The report gives you insight into how bad data is impacting your company and what you can do about it. How to identify where the bad data is and quantify its impact, and different approaches to determine the sources and causes of bad data are all offered in this paper.
Type: White Paper
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| 15. |
What Drives Profitability (3 Pages)
by Glen Petersen
Mar 21, 2006
Abstract : Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer profitability and customer behavior metrics enable an organization to create alignment within the go to market process, while other metrics aid in decision-making.
Type: Article
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| 16. |
Feds Buckle Down on Customer Information Security (3 Pages)
by L. Taylor
Feb 9, 2002
Abstract : In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC), the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced that they have put together joint guidelines to safeguard confidential customer information. The guidelines, that took effect last July, implement section 501(b) of the Gramm-Leach-Bliley Act (GLBA) initiated by the Senate Banking Committee, and passed into law on November 4, 1999. This announcement had significant implications for online banking institutions.
Type: Article
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| 17. |
Segue Software is First to Provide the Capability to Load Test Wireless Applications (3 Pages)
by P. Hayes
Apr 18, 2000
Abstract : The product (SilkPerformer) has been aimed at the e-business market, but with the addition of load testing for wireless devices, we believe Segue Software has the stage set to further its utilitarian hold on e-business.
Type: Article
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| 18. |
The Case Against Modifying Your Enterprise Software (3 Pages)
by Jeff Kugler
Nov 22, 2006
Abstract : The case against modifying enterprise software is a strong one. Standard software offerings are the products of millions of dollars of research, development, and extensive testing for consistent performance. For this and various other reasons, modifications almost never make sense.
Type: Article
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| 19. |
A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind? (3 Pages)
by Paul Greenberg
Sep 21, 2006
Abstract : The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located in products and services, it is now located in the value produced by the customer.
Type: Article
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| 20. |
CRM and Technological Solutions: Be the Customer (4 Pages)
by Randy Garland
Jun 22, 2002
Abstract : In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.
Type: Article
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