| 1. |
SOA and Customer Data Integration by Infogain
Abstract : Many enterprises are increasingly adopting "customer-driven" approach to derive maximum customer value. Integrated customer information in all departments, branches and channels across different geographies represents an enterprise’s ability of unified customer vision. Maintaining complete and accurate information throughout all divisions, at any time, is however, challenging. This white paper details how a service oriented architecture can enable effective customer data integration to overcome the customer-related challenges.
Type: White Paper
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| 2. |
Customer Data Integration: A Primer (4 Pages)
by Lyndsay Wise
Aug 22, 2006
Abstract : Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.
Type: Article
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| 3. |
Master Requirement Planning and Master Production Scheduling Software: Hard Facts Part One: Planning and Scheduling Concepts in Manufacturing (3 Pages)
by Ashfaque Ahmed
Oct 11, 2004
Abstract : Most of the manufacturing software vendors have planning and scheduling software which assume either infinite production capacity for calculating quantities of raw material and work in progress (WIP) requirements or infinite quantities of raw and WIP materials for calculating production capacity. There are many problems with this approach. This paper discusses the pitfalls of this approach and how to avoid these by making sure that the software you buy indeed takes into account finite quantities of required materials as well as finite capacities of work centers in your manufacturing facility.
Type: Article
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| 4. |
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer (4 Pages)
by Bruce Culbert
Feb 28, 2007
Abstract : To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
Type: Article
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| 5. |
Web Self-Service by Surado Solutions
Abstract : This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).
Type: White Paper
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| 6. |
Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies (4 Pages)
by Bill Friend
Apr 24, 2004
Abstract : ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses one of the potential fatal flaw areas in the CPG industry.
Type: Article
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| 7. |
Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies (4 Pages)
by Bill Friend
Nov 29, 2002
Abstract : ERP software may fail to meet critical business requirements. When companies find that their ERP doesn’t meet all of their business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses one of the potential fatal flaw areas in the CPG industry.
Type: Article
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| 8. |
Software Selection for Organizations: Are We Becoming Too Web-biased? (3 Pages)
by Murali Chemuturi and Udaya Sundari Chemuturi
Nov 2, 2007
Abstract : Web-based software has come of age: it is more robust and stable, and combined with the increased speed of the Internet, businesses have reaped tremendous benefits. Still, Web-based systems may not be the answer for every business.
Type: Article
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| 9. |
Software Evaluation, Selection, and Procurement (3 Pages)
by Paul Winandy
Feb 11, 2003
Abstract : The statistics for completing packaged software implementation projects are grim. This article examines how the software evaluation, selection, and procurement process is key to successful software implementations.
Type: Article
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