| 51. |
Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery (5 Pages)
by P.J. Jakovljevic
Aug 15, 2002
Abstract : While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic
Type: Article
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| 52. |
Difficult Conversations: Discussing CRM with Your CEO Part Two: Elements of the Discussion (5 Pages)
by Glen S. Petersen
Dec 29, 2005
Abstract : A CRM system's potential can be lost if the CEO doesn't play a continuous role in its implementation. By discussing pain management, the operational relevance of CRM, potential impediments, and how to expand business opportunity, one can build a case for the CEO's ongoing involvement.
Type: Article
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| 53. |
Difficult Conversations: Discussing CRM with Your CEO Part Two: Elements of the Discussion (8 Pages)
by Glen S. Petersen
Feb 19, 2005
Abstract : A CRM system's potential can be lost if the CEO doesn't play a continuous role in its implementation. By discussing pain management, the operational relevance of CRM, potential impediments, and how to expand business opportunity, one can build a case for the CEO's ongoing involvement.
Type: Article
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| 54. |
PeopleSoft buys CRM specialist Vantive for $433 Million (3 Pages)
by P.J. Jakovljevic
Oct 20, 1999
Abstract : Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a maker of CRM software. The stock-for-stock deal, valued at $433 million, gives PeopleSoft a comprehensive electronic-business solution designed to help companies attract, serve, retain, and analyze their customers, a PeopleSoft spokesman said.
Type: Article
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| 55. |
Integrating Customer Relationship Management through Software As A Service (3 Pages)
by Jim Berkowitz
Dec 6, 2005
Abstract : The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.
Type: Article
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| 56. |
Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations (6 Pages)
by P.J. Jakovljevic, Louie Talarico
Mar 11, 2002
Abstract : This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short list and vendors/VARs can use research to assess the viability of opportunities before committing time and money to a sales effort. Since a 'one-size-fits-all' product is still not a viable solution for most clients, the ability of technology products to meet clients' needs depends on client requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right match in this ongoing 'dating game'.
Type: Article
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| 57. |
Microsoft Throws .NET At SMEs, With CRM As Bait (3 Pages)
by P.J. Jakovljevic, Louie Talarico
Mar 8, 2002
Abstract : While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its appetite will remain in check for very long.
Type: Article
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| 58. |
CRM Vendors Cash In On The Financial Services Industry (3 Pages)
by L. Talarico
Nov 2, 2000
Abstract : Last yearﾒs deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than around products. This makes a perfect case for CRM, and leading vendors are enhancing their offerings to take advantage of the opportunities. Find out how Siebel, E.piphany, and Broadbase are staking their claim.
Type: Article
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| 59. |
A Customer Relationship Management Solution Aims To Cover all the Bases (6 Pages)
by Osman Baig and Shahid Hannan
Aug 17, 2006
Abstract : Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.
Type: Article
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| 60. |
Siebel: Great Plans for Great Plains (3 Pages)
by L. Talarico
Oct 3, 2000
Abstract : Siebel and Great Plains recently announced plans to expand their partnership allowing Great Plains' VARs to sell Siebel's eBusiness Applications. This agreement will allow Great Plains partners to sell a wide range of enterprise applications to upper-midmarket organizations
Type: Article
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