| 91. |
An Interview with Shoshana Zuboff and James Maxmin (3 Pages)
by Ann Grackin
Nov 2, 2004
Abstract : Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin, co-authors of The Support Economy, Why Corporations are Failing Individuals and The Next Episode of Capitalism, who have inspiring and radical ideas, as well as a proposal for the new corporation.
Type: Article
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| 92. |
CRM Testing Throughout Implementation (7 Pages)
by James Lyndsay
Oct 13, 2004
Abstract : In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance testing involves three basic flavors: user acceptance, operational acceptance, and contractual acceptance. While it is not the only step involved when implementing a CRM system, testing is a fundamental way of finding information and will help you judge a system’s returns and pitfalls.
Type: Article
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| 93. |
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Eight: More Challenges and User Recommendations (6 Pages)
by P.J. Jakovljevic
Jun 12, 2004
Abstract : Best Software/Sage will remain a pragmatic company that delivers products based on a savvy understanding of its customers' needs and the competitive forces in the market, and on constant adaptability. It is still standing on top of the hill in many SME markets, and it is typically a much more difficult task for anyone to capture the hill than to defend it.
Type: Article
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| 94. |
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling (3 Pages)
by P.J. Jakovljevic
May 18, 2004
Abstract : Business processes must be enabled across the artificial boundaries of disparate applications that must work together to support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce training requirements, and increase the overall efficiency of a business.
Type: Article
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| 95. |
Microsoft Keeps on Rounding up Its Business Solutions Part Two: Challenges and User Recommendations (4 Pages)
by P.J. Jakovljevic
Dec 2, 2003
Abstract : While smaller businesses must be attuned to what their larger customers and trading partners require, and thus consider the Microsoft Business Network (MBN) as a relatively simple and inexpensive way to support those customers' demands, MBN is only a small part of the trading relationship equation.
Type: Article
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| 96. |
Lawson Software-IPO and Several Acquisitions After Part Two: Retail and Professional Service Initiatives (5 Pages)
by P.J. Jakovljevic & Lou Talarico
Nov 7, 2003
Abstract : Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions, of its traditional vertical functionality to ensure continued success in its target industries.
Type: Article
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| 97. |
ROI In Your Warehouse! (REAL or IMAGINED) (3 Pages)
by Rene Jones
Jul 19, 2003
Abstract : How can someone legitimately evaluate new software, improvements to a process, or 'RIGHT-SIZE' without some knowledge of what is reality?
Type: Article
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| 98. |
Time Keepers Or Clock Makers (3 Pages)
by Rene Jones
Jul 9, 2003
Abstract : Right now, you probably have someone hiring and firing warehouse personnel who has never attended a course on interviewing techniques or labor laws. You have someone controlling millions of dollars of inventory that could not tell you the last time they attended a course or read a book about inventory control. And we wonder why our inventory is so inaccurate.
Type: Article
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| 99. |
Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite? (4 Pages)
by P.J. Jakovljevic
May 6, 2003
Abstract : Given Invensys' irrevocable decision to give up Baan for another adoption after all, one is to wonder whether this is the 'year 2000 revisited' or whether Baan and its customers should instead look forward to turning a new leaf.
Type: Article
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| 100. |
ACCPAC -- Being Much More Than Meets The Eye Part Three: Market Impact (6 Pages)
by P.J. Jakovljevic
Feb 6, 2003
Abstract : ACCPAC has lately been making big strides to extend its reach and turn into a full-fledged comprehensive e-business software provider for small and medium enterprises (SMEs). ACCPAC is likely the only vendor amongst its peers that is an ASP as well. Additionally, ACCPAC applications are geared for growth.
Type: Article
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