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PLM Evaluation Center
Nov 24, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted PLM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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| 2. |
Service Supply Chain Strategies to Increase Corporate Profitability (6 Pages)
by Morris Cohen
Jun 22, 2004
Abstract : This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.
Type: Article
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eLoyalty Enhances Its Field Service And Logistics Services (3 Pages)
by L. Talarico
Nov 21, 2000
Abstract : eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePowerﾒs software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.
Type: Article
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Enterprises May Be Overlooking Profits from After-sales Service (3 Pages)
by Ashfaque Ahmed
Aug 15, 2006
Abstract : If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.
Type: Article
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Product Lifecycle Management: Expediting Product Innovation (3 Pages)
by R. Nagarajan
Oct 20, 2006
Abstract : The highly competitive product manufacturing market makes true product lifecycle management (PLM) inevitable. PLM helps companies map product requirements to features, obtain control over product data, preserve product knowledge assets, and enter into the new paradigm of modular product development.
Type: Article
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Global Product Development Seen as a Boon for Product Lifecycle Management Vendors (3 Pages)
by Michael Bittner
Dec 12, 2005
Abstract : An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management (PLM) technology. Therefore, the PLM software market could be on the edge of a significant growth cycle.
Type: Article
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| 7. |
Making Sure Your Service Provider Doesn't Fall Down on the Job (3 Pages)
by R. Krause
Jul 21, 2000
Abstract : A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining flat, and sometimes results can be pretty glaring from a 'minor' slip-up to one that can have major client impact.
Type: Article
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| 8. |
$40 Billion Is Being Wasted by Companies without Product Information Management Strategies—How Is Yours Coming Along? (3 Pages)
by Bob Gallagher
May 23, 2005
Abstract : Information errors are costing retailers and manufacturers a lot of money. Studies show that billions of dollars are wasted because of invoice errors caused by bad data. Most agree that eliminating product information errors will save money, but many of those same believers are not rushing to solve the problem. Why?
Type: Article
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| 9. |
A Positioning Process Helps Product Marketing Managers Do More (3 Pages)
by Lawson Abinanti
Feb 12, 2007
Abstract : Because product marketing managers constantly juggle competing priorities, companies should consider implementing a formal positioning process as a way of cloning their product marketing managers. Rationale documents and message strategies become vehicles that transfer product knowledge to marketing and sales.
Type: Article
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| 10. |
Web Self-Service by Surado Solutions
Abstract : This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).
Type: White Paper
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