| 1. |
Comparing On Demand Customer Relationship Management Service Alternatives (5 Pages)
by Jim Berkowitz
Dec 5, 2005
Abstract : Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated with functions and features that are not part of core CRM functionality.
Type: Article
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| 2. |
Computerized Maintenance Management Systems: A Tutorial Part One: Challenges and Features (4 Pages)
by Joseph J. Strub
Jul 7, 2003
Abstract : Companies are looking for more areas to squeeze savings out of operations. One such area that may be fertile ground to explore is equipment maintenance. The class of software that can help to cultivate these savings is computerized maintenance management systems (CMMS). This article discusses the basics of CMMS and its key features, enabling you to determine whether your company should investigate this software as a potential source of savings.
Type: Article
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| 3. |
The Best ACT! Is Still to Come (3 Pages)
by Kevin Ramesan and Katarina Novatzki
Aug 31, 2004
Abstract : After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.
Type: Article
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| 4. |
Lipstream Speaks to Kana (3 Pages)
by L. Talarico
Sep 6, 2000
Abstract : Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.
Type: Article
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| 5. |
Intentia's Movex for Food and Beverage: Gaining a Foothold in North America Part 1: Functions and Features of Movex (4 Pages)
by P.J. Jakovljevic & Joseph J. Strub
Feb 2, 2004
Abstract : Intentia's Movex solution for the food and beverage industries has been highly regarded in Europe and the Pacific Rim. Now, Intentia is ready to gain foothold in North America. Read on to discover why this software for the process manufacturing industries should be on every food and beverage prospect’s shortlist of vendors.
Type: Article
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| 6. |
You Need More Than Functions and Features to Implement an ERP Package Part One: The Administrator and Customizer (3 Pages)
by Joseph J. Strub
Mar 16, 2005
Abstract : You have selected an ERP package. Now you have to worry about implementing the software. This article looks at four categories of tools that a vendor may supply that can make the implementation easier for your project team, end users, and IT department. Read on to see what tools you may want to have in your toolbox before proceeding with the implementation.
Type: Article
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| 7. |
Thru-Put Announces Features For New APS Release (3 Pages)
by Steve McVey
Sep 19, 2000
Abstract : Internet collaboration is all the rage and SCM vendors are web enabling client/server-based applications in an effort to retain current customers and entice prospective ones.
Type: Article
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| 8. |
Supply Chain Operations Reference and Other Features in ASW (4 Pages)
by P.J. Jakovljevic
Sep 7, 2005
Abstract : IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution. Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain and ERP software.
Type: Article
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| 9. |
You Need More Than Functions and Features to Implement an ERP Package Part Two: More Tools and Summary (4 Pages)
by Joseph J. Strub
Mar 17, 2005
Abstract : This article continues the examination of tools that a vendor may supply that can make the implementation of an ERP package easier for your project team, end users, and IT department. Read on to see what tools you may want to have in your toolbox before proceeding with the implementation.
Type: Article
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