| 1. |
Social Networks: How They're Turning CRM Upside Down (3 Pages)
by Wayne Thompson
Oct 24, 2007
Abstract : Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to ﾅ
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| 2. |
Customer Relationship Management and Social Networks—They're Related How, Again? (2 Pages)
by Paul Greenberg
May 28, 2007
Abstract : No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.
Type: Article
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| 3. |
Customer Relationship Management and Social Networks—They're Related How, Again? (3 Pages)
by Paul Greenberg
Feb 7, 2007
Abstract : No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.
Type: Article
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| 4. |
Applying the Power of Social Networks to Customer Relationship Management (3 Pages)
by Wayne Thompson
Sep 19, 2007
Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
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| 5. |
When the Bigger Fish Eats the Smaller to Become a Bigger Fish (3 Pages)
by Kevin Ramesan
Apr 13, 2003
Abstract : This time the merger and acquisition of Connect-Care by Firstwave appears to be a search for vertical market access. Connect-Care provides a direct reach to 87 software vendors that may represent both vertical expertise and a network of resellers. The stakes are high. Will the Firstwave technical lead and the Connect-Care vertical expertise bring a best-of- breed CRM application that the market needs?
Type: Article
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| 6. |
Social Engineering Can Thwart the Best Laid Security Plans by Brien Posey
Dec 22, 2001
Abstract : There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to give up valuable information without them suspecting anything.
Type: Article
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| 7. |
Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care (7 Pages)
by P.J. Jakovljevic
Oct 2, 2000
Abstract : Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its Complete Care program. Complete Care is possibly the most comprehensive approach for small and midsize manufacturers to obtain needed business enterprise applications, backed by professional services and a long-term commitment to the customer's success. However, Fourth Shiftﾒs future is not without significant challenges.
Type: Article
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| 8. |
Justification of ERP Investments Part Three: Costs of Implementing an ERP System (3 Pages)
by Dr. Scott Hamilton
Feb 12, 2004
Abstract : Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into hardware, software, external assistance, and internal personnel. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.
Type: Article
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| 9. |
Do You Know Where Your Wheelchair Is? (3 Pages)
by A. Turner
Jun 16, 2000
Abstract : Transportation companies have installed GPS locating devices on trucks to monitor location and delivery information. Now a similar technology is helping hospitals locate equipment within their walls. GE Medical Systems has formed a strategic alliance with PinPoint Corporation to offer asset tracking services to health care facilities.
Type: Article
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