| 1. |
Social Networks: How They're Turning CRM Upside Down (3 Pages)
by Wayne Thompson
Oct 24, 2007
Abstract : Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to ﾅ
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| 2. |
Customer Relationship Management and Social Networks—They're Related How, Again? (2 Pages)
by Paul Greenberg
May 28, 2007
Abstract : No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.
Type: Article
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| 3. |
Customer Relationship Management and Social Networks—They're Related How, Again? (3 Pages)
by Paul Greenberg
Feb 7, 2007
Abstract : No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.
Type: Article
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| 4. |
Applying the Power of Social Networks to Customer Relationship Management (3 Pages)
by Wayne Thompson
Sep 19, 2007
Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
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| 5. |
Social Engineering Can Thwart the Best Laid Security Plans by Brien Posey
Dec 22, 2001
Abstract : There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to give up valuable information without them suspecting anything.
Type: Article
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| 6. |
Scheduling Resource Demand in a Concurrent Engineering Environment by Enhanced Systems and Services
Abstract : Manufacturers producing capital equipment and highly-engineered products face far more challenging design, production, and delivery obstacles compared to discrete and repetitive manufacturers. Due to the length of time required to engineer and produce these complex products, which can often take months or years, the entire process eclipses the scope of a job and is referred to as a project. This white paper will discuss one of the more challenging daily activities encountered by these project-oriented manufacturers: scheduling projects and resource demand in a concurrent engineering environment.
Type: White Paper
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| 7. |
Cascade Engineering by QAD
Abstract : Today's cost conscious automotive environment requires that information technology (IT) projects be implemented rapidly, be delivered on time and on budget, and meet or exceed expected return on investment (ROI) projections. Learn how Cascade Engineering increased its efficiency and eliminated waste in virtually every aspect of its business, and saw cost savings of $500,000 per year as a result of business process improvement.
Type: White Paper
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| 8. |
Lucent Receives Engineering Award in Unified Messaging (3 Pages)
by P. Hayes
Jul 11, 2000
Abstract : The award is in recognition for not only the advanced integration capabilities with the Exchange platform but also for innovation in bundling hardware, software, and support under one contract.
Type: Article
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| 9. |
Vantage Product Lifecycle Management by Epicor
Abstract : Product lifecycle management (PLM) enables companies to manage all information regarding a product, from the initial design and engineering through to manufacturing, sourcing, support, and run down. Traditionally, enterprise resource planning (ERP) solutions have successfully managed manufacturing-related information, but have at best, limited integration to the engineering systems such as product data management (PDM). Learn how the Vantage manufacturing solution offers a complete end-to-end solution that manages all aspects of a product's life.
Type: White Paper
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