| 1. |
Technology Hardware Maintenance-Acquiring and Managing Cost Effective Service (7 Pages)
by P. Hennigan
Oct 24, 2000
Abstract : Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective delivery of those services.
Type: Article
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| 2. |
Netpliance Responds Quickly to Hardware Hack (3 Pages)
by L. Taylor
May 9, 2000
Abstract : Off to a rough and tumble start, Netpliance's stock fell 18% by its third day of trading due to a security exploit. However, don't expect the rough start to thwart sales. Though the 'NC' flopped four years ago, the time is right and the market is ready. The Netpliance and it's i-Opener™ service will have Granny on the net by the end of the year.
Type: Article
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| 3. |
Network Appliance to Ship Sub-$10K Caching Hardware (3 Pages)
by R. Krause
Jun 6, 2000
Abstract : Network Appliance, the current Web caching market leader, announced its first under-$10,000 caching appliance.
Type: Article
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| 4. |
About CustomerFirst by RTI Software
Abstract : CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.
Type: White Paper
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| 5. |
About CustomerFirst by RTI Software
Abstract : CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.
Type: White Paper
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| 6. |
The Bottom Line on Bad Customer Data by Baseline Consulting
Abstract : You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can blame your product managers for ineffective promotions, but if the target lists are redundant, the pitches fall on deaf ears. You can blame your customer service representatives for low satisfaction scores, but if customer data is missing, then no wonder the complaint resolution pipeline is backed up. Think it’s your customer resource management (CRM) system? Think again. It’s bad data, and it’s costing you millions. Request your copy of The Bottom Line on Bad Customer Data that delivers detailed advice from Jill Dyche, partner and co-founder of Baseline Consulting, about what you can do to address the impact of bad data on your company. The report gives you insight into how bad data is impacting your company and what you can do about it. How to identify where the bad data is and quantify its impact, and different approaches to determine the sources and causes of bad data are all offered in this paper.
Type: White Paper
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| 7. |
Merchandising Showdown! Lawson vs. Epicor/CRS vs. Aldata (1 Pages)
by Christina Park
Abstract : Using our Merchandising Evaluation Center , we compared Lawson Software, Epicor, and Aldata Solution head-on. For the overall rankings portion, we looked at these vendor solutions in two basic configurations, with and without POS functionality. To eliminate any chance of bias, and to ensure a level playing field, all 3,072 criteria comprising all the modules and submodules in the merchandising request for information (RFI) were given equal weight and priorityﾅ
Type: White Paper
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| 8. |
EAM Showdown! IFS vs. Mincom vs. CHAMPS (1 Pages)
by Sadat Zaman
Abstract : Using our EAM Evaluation Center, we compared Mincom Ellipse, CHAMPS, and IFS head-on. For the overall rankings, we looked at the vendors in two basic configurations: with back-office (HR and financials) functionality, for a total of eight main modules, and without, for a total of six main modules. To eliminate any chance of bias, and to ensure a level playing field, all 3,146 criteria comprising the modules and submodules in the EAM request for information (RFI) were given equal weight and priority.
Type: White Paper
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| 9. |
An E-Commerce Company That Can Pay The Bills (3 Pages)
by D. Geller
May 22, 2000
Abstract : Concur Technologies added a module that handles miscellaneous payment requests to its eWorkplace suite. It seems like a small thing, but handling all those little expense reports adds up to a big one.
Type: Article
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