| 1. |
Social Networks: How They're Turning CRM Upside Down (3 Pages)
by Wayne Thompson
Oct 24, 2007
Abstract : Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to ﾅ
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| 2. |
Customer Choices for Achieving Growth (6 Pages)
by Olin Thompson and P.J. Jakovljevic
Apr 23, 2005
Abstract : Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the model that has led to their success so far.
Type: Article
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| 3. |
Commerce One Conducts Its Soul-Searching Metamorphosis (6 Pages)
by P.J. Jakovljevic
Apr 24, 2003
Abstract : While Commerce One may still face serious ramifications after the breakup with SAP, its recently released Conductor composite application platform may be yet another gamble for another lease of life.
Type: Article
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| 4. |
Do You Know What Are the 'Unintended Consequences' of Your CRM Project? (5 Pages)
by Jim Mercante
Nov 25, 2004
Abstract : CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business and the all-important customer view. Many companies, hard as it is to believe, do not have a clear idea of who are their most profitable customers.
Type: Article
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| 5. |
Do You Know What are the 'Unintended Consequences' of Your CRM Project? (5 Pages)
by Jim Mercante
Mar 22, 2003
Abstract : CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business and the all-important customer view. Many companies, hard as it is to believe, do not have a clear idea of who are their most profitable customers.
Type: Article
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| 6. |
TIBCO Announces Results That Are 'Better Than Worse Than Expected' (3 Pages)
by M. Reed
Apr 16, 2001
Abstract : TIBCO Software is the latest software vendor to report that they are following a new trend in the stock market: reporting results that exceed lowered analyst expectations. Other vendors have also had a problem with missed numbers and there can be a great opportunity here for savvy customers.
Type: Article
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| 7. |
Prophet 21 First Quarter Revenues Suffer But Pipeline Grows (3 Pages)
by Steve McVey
Dec 13, 2000
Abstract : Will Prophet 21ﾒs dogged commitment to its Trading Partner Connect initiative bring it success or ruin?
Type: Article
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| 8. |
Logistics.com Solutions Target A Grand Scale (3 Pages)
by Steve McVey
Aug 8, 2000
Abstract : The new Logistics.com expects to become the leading provider of information technology and e-commerce solutions for the transportation and logistics industries.
Type: Article
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| 9. |
Total Uptime Guarantees? It Must Be A New Millennium! (3 Pages)
by D. Geller
Jan 10, 2000
Abstract : Netsourcing provider Intira has announced that it will offer service level agreements (SLA's) covering its complete line of IT and network infrastructure service offerings.
Type: Article
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