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Mail Response Management

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1. Analysis of Adobe’s Integration of IslandData’s Automated E-mail (3 Pages)
by P. Hayes
Apr 5, 2000
Abstract : Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response system to decrease escalating support costs.

Type: Article

2. Cisco Steps into E-Mail Management (3 Pages)
by P. Hayes
Jan 3, 2000
Abstract : SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company mailboxes or to a Web site, has been chosen by brand name companies for inbound e-mail response management.

Type: Article

3. Incident Handling and Response Capability: An IT Security Safeguard Part 2: Establishing the Capability (3 Pages)
by Catherine M. Woodbury, CISSP
May 8, 2002
Abstract : As long as human intervention is part of network operations, there will always be vulnerabilities and an Incident Response capability establishes a force to minimize the effect of system security breaches.

Type: Article

4. Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Support an Incident Response Capability? by Catherine M. Woodbury, CISSP
May 7, 2002
Abstract : The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately, most IT department's requests for security technology and training are turned down, UNTIL a system security incident occurs. This could be a costly mistake.

Type: Article

5. 2006 PMI Research Conference Aims to Link Project Management Discipline with the Business Community (3 Pages)
by Neil Stolovitsky
Sep 1, 2006
Abstract : The 2006 PMI Research Conference was an excellent venue for gauging the direction in which project management research is heading. The presentations of the areas of portfolio management and program management confirm the rising demand for project portfolio management solutions.

Type: Article

6. Can the Market Sustain a Stand-Alone EMM? (3 Pages)
by Kevin Ramesan
May 6, 2004
Abstract : The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector. The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio, and Prime Response no longer exist. Amongst the few still operating is Aprimo. Their strategy primarily targets large customers from the financial services, technology, media and entertainment, pharmaceuticals, and manufacturing industries, and it pays. Aprimo just released its version 6.0 posed to help the vendor sustain the ongoing IT turmoil.

Type: Article

7. Supply Chain Vendor Morphs into SCEM with Response Management Vision (4 Pages)
by Michael Bittner
Dec 9, 2005
Abstract : Supply chain planning vendors have moved beyond enterprise planning to solutions that encompass the whole supply chain. Companies like Kinaxis are using enterprise response management to manage events and responses as they occur and align results at the point-of-action.

Type: Article

8. The Total EAM Vision Strategic Advantages in Asset Management (8 Pages)
by Daryl Mather
Jun 27, 2003
Abstract : Physical asset management contributes greatly to the achievement of competitive advantages in capital intensive companies. Particularly in the areas of productivity, quality, cost effectiveness, and risk management. If your company has a need to manage physical assets it can benefit from a proven Total EAM solution provided by one of the top-level systems vendors.

Type: Article

9. Quick Response Manufacturing: ERP and Value Chain Acceleration by Epicor

Abstract : Whatever the reasons for pursuing a lead-time reduction strategy, time compression across all company processes is critical to growth, and in some cases means survival for today's manufacturers. Learn about the complementary nature of enterprise resource planning (ERP), value chain exceleration, and quick response manufacturing (QRM).

Type: White Paper

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