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| 1. |
The Best ACT! Is Still to Come (3 Pages)
by Kevin Ramesan and Katarina Novatzki
Aug 31, 2004
Abstract : After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.
Type: Article
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| 2. |
An E-Commerce Company That Can Pay The Bills (3 Pages)
by D. Geller
May 22, 2000
Abstract : Concur Technologies added a module that handles miscellaneous payment requests to its eWorkplace suite. It seems like a small thing, but handling all those little expense reports adds up to a big one.
Type: Article
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| 3. |
Quoting and Costing for Multiple Units of Measure (3 Pages)
by P.J. Jakovljevic
Sep 7, 2006
Abstract : A common need of plastics producers is real-time shop floor production monitoring. This serves many purposes, including tracking cycles on tools or machines, data collection, precision measurement, analysis and reporting, gage management, and material usage and labor tracking.
Type: Article
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| 4. |
About CustomerFirst by RTI Software
Abstract : CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.
Type: White Paper
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| 5. |
About CustomerFirst by RTI Software
Abstract : CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.
Type: White Paper
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| 6. |
The Bottom Line on Bad Customer Data by Baseline Consulting
Abstract : You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can blame your product managers for ineffective promotions, but if the target lists are redundant, the pitches fall on deaf ears. You can blame your customer service representatives for low satisfaction scores, but if customer data is missing, then no wonder the complaint resolution pipeline is backed up. Think it’s your customer resource management (CRM) system? Think again. It’s bad data, and it’s costing you millions. Request your copy of The Bottom Line on Bad Customer Data that delivers detailed advice from Jill Dyche, partner and co-founder of Baseline Consulting, about what you can do to address the impact of bad data on your company. The report gives you insight into how bad data is impacting your company and what you can do about it. How to identify where the bad data is and quantify its impact, and different approaches to determine the sources and causes of bad data are all offered in this paper.
Type: White Paper
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| 7. |
What’s All This Benchmark Stuff, Anyway? (6 Pages)
by R. Krause
Jun 10, 2002
Abstract : Vendors love to quote benchmarks in their product literature, press releases, and any place they think someone will use the numbers to make a buying decision. But what do the benchmarks mean, and which ones really matter?
Type: Article
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| 8. |
What’s All This Benchmark Stuff, Anyway? (6 Pages)
by R. Krause
Feb 12, 2001
Abstract : Vendors love to quote benchmarks in their product literature, press releases, and any place they think someone will use the numbers to make a buying decision. But what do the benchmarks mean, and which ones really matter?
Type: Article
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| 9. |
Merchandising Showdown! Lawson vs. Epicor/CRS vs. Aldata (1 Pages)
by Christina Park
Abstract : Using our Merchandising Evaluation Center , we compared Lawson Software, Epicor, and Aldata Solution head-on. For the overall rankings portion, we looked at these vendor solutions in two basic configurations, with and without POS functionality. To eliminate any chance of bias, and to ensure a level playing field, all 3,072 criteria comprising all the modules and submodules in the merchandising request for information (RFI) were given equal weight and priorityﾅ
Type: White Paper
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