| 1. |
The Best ACT! Is Still to Come (3 Pages)
by Kevin Ramesan and Katarina Novatzki
Aug 31, 2004
Abstract : After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.
Type: Article
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| 2. |
A CRM System Needs A Data Strategy (7 Pages)
by David McNamara
Jul 3, 2003
Abstract : A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how to evolve the focus of a data strategy to specifically suit both the acquisition and retention phases.
Type: Article
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| 3. |
A CRM System Needs A Data Strategy (7 Pages)
by David McNamara
Jan 18, 2001
Abstract : A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how to evolve the focus of a data strategy to specifically suit both the acquisition and retention phases.
Type: Article
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| 4. |
A CRM System Needs A Data Strategy (7 Pages)
by David McNamara
Jan 3, 2001
Abstract : A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how to evolve the focus of a data strategy to specifically suit both the acquisition and retention phases.
Type: Article
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| 5. |
About WebFirst by RTI Software
Abstract : WebFirst enables customers to dynamically access the CustomerFirst database utilizing standard web browsers. Through a secure portal on a corporate web site, customers can perform a variety of functions related to incident reporting, as well as customer and contact information.
Type: White Paper
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| 6. |
About WebFirst by RTI Software
Abstract : WebFirst enables customers to dynamically access the CustomerFirst database utilizing standard web browsers. Through a secure portal on a corporate web site, customers can perform a variety of functions related to incident reporting, as well as customer and contact information.
Type: White Paper
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| 7. |
About WebFirst by RTI Software
Abstract : WebFirst enables customers to dynamically access the CustomerFirst database utilizing standard web browsers. Through a secure portal on a corporate web site, customers can perform a variety of functions related to incident reporting, as well as customer and contact information.
Type: White Paper
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| 8. |
The Web-Enabled Sales Process (5 Pages)
by Emmett Holt
Mar 30, 2006
Abstract : Traditional enterprise-level sales strategies are no longer sufficient in bringing new customer accounts. Today's self-directed buyers delay sales contact and pre-qualify solutions via the Internet. Sales can leverage this medium by understanding the buy cycle to deliver value and begin an influential on-line relationship.
Type: Article
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| 9. |
PowerTrieve, A LEAP For CRM? (3 Pages)
by Kevin Ramesan
May 17, 2003
Abstract : Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?
Type: Article
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