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CRM Evaluation Center
Nov 23, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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| 2. |
Impressive Enterprise Resource Planning Solution Gets A Little Help From Its Friends (5 Pages)
by P.J. Jakovljevic
Jul 27, 2006
Abstract : Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability, and quality management are provided natively), Strategic Systems International (SSI) has longstanding partnerships with several best-of-breed specialists.
Type: Article
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Exact Software--Working Diligently Towards the 'One Exact' Synergy Part Five: Market Impact (Continued) (3 Pages)
by P.J. Jakovljevic
Mar 2, 2004
Abstract : While most traditional enterprise resource planning (ERP) solutions are task-driven, by adding structure to processes that are typically handled inconsistently or manually, Macola ES is process-driven. A truly integrated workflow and business process management (BPM) tool allows users to achieve long coveted IT objectives--the paperless office, management by exception, and workflow as electronic framework to guide employees.
Type: Article
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J.D. Edwards Chooses Freedom to Choose EAI (5 Pages)
by P.J. Jakovljevic
Jul 27, 2000
Abstract : J.D. Edwards announced a new corporate vision that extends its ‘idea-to-action’ to inter-enterprise collaboration expressed in the phrase ‘freedom to choose’. In other words, take the best of ERP, CRM, eBusiness, and business intelligence components, plumb it with possibly the best of EAI and the workflow integration components and create something called collaborative commerce ‘best-of-breed’ mishmash.
Type: Article
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Exact Software--Working Diligently Towards the 'One Exact' Synergy Part Two: Macola, the ERP and BAM Solutions (4 Pages)
by P.J. Jakovljevic
Feb 27, 2004
Abstract : In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's ERP solution, which goes beyond traditional ERP solutions’ scope by allowing its users to define business rules, workflow, and exception alerts and events. Also, Exact Event Manager addresses the challenge of not knowing about existing and potential business problems or of learning of them too late by providing a way for organizations to define and respond to critical, time-sensitive data across the entire enterprise.
Type: Article
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If There's One Thing CRM Tells Us: Don't Do PLM the Same Way (5 Pages)
by David Smith
Nov 25, 2005
Abstract : Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling the 'ifs' and 'hows' of PLM investment.
Type: Article
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If There's One Thing CRM Tells Us: Don't Do PLM the Same Way (5 Pages)
by David Smith
Jun 21, 2004
Abstract : Product lifecycle management (PLM) doesn't work, but it should. Fundamentally, the idea that we can design better products and bring them to market more quickly by leveraging the knowledge and experience in our own value chain and our customers and suppliers, is a sound one. It's just that buying PLM doesn't always allow that leverage. Industry's general approach and attitude to PLM very much mimics the early days of the customer relationship management (CRM) adoption, and there are lessons abound from that experience that should help when tackling the 'ifs' and 'hows' of PLM investment.
Type: Article
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| 8. |
Integrating All Information Assets Part Four: What Approach Do You Take? (5 Pages)
by Cindy Jutras
Apr 17, 2004
Abstract : The most crucial element of integration lies in the approach you take to achieve it. By far the most forward thinking approach is to 'technology enable' existing systems, externalizing components by supplementing application logic with externally defined business rules, workflow technologies and event management. This is an excerpt from the book ERP Optimization (Subtitle: Using Your Existing System to Support Profitable E-Business Initiatives).
Type: Article
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| 9. |
CRM: The Truth, The Whole Truth And Nothing But The Truth(For A Change) (7 Pages)
by Dick Lee/Caribou Lake
Feb 15, 2003
Abstract : Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into enterprise-wide, mega-bucks, change management-laden CRM implementations—and testing the depth of the water with both feet. For the first time, there are statistically-based, substantive answers to many questions about CRM.
Type: Article
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| 10. |
Why CRM Is So Hard and What To Do About It: Data is key to making CRM work (3 Pages)
by Barry Briggs
Dec 25, 2002
Abstract : Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.
Type: Article
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