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CRM Evaluation Center
Nov 23, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Minimizing The Total Cost of Technical Support for Enterprise Applications (3 Pages)
by David Bourque
Nov 20, 2006
Abstract : Many organizations don't follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution's total cost of ownership.
Type: Article
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Great Product: Too Bad The Architecture Doesn’t Fit (4 Pages)
by M. Reed
Nov 29, 2003
Abstract : During the process of product selection a great deal of attention is given to the functional capabilities of the software being evaluated. While this aspect is obviously important, ignoring the technical mechanisms by which the software actually operates can be fatal to a project. In this document we explain how to avoid the pitfalls.
Type: Article
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Selecting an Outsourcing Provider--Art or Science? (6 Pages)
by A.B. Maynard
Nov 2, 2004
Abstract : Many companies base their outsourcing provider selection on only one aspect of the outsourcing relationship. Some decide on a perception of cultural fit and on the rapport and relationship developed during the sales cycle between the company's senior management and the outsource provider's sales representative and executive team. A number of companies drive their selection process via a checklist-driven, skill-matching process that attempts to find and select the best fit, while other companies select their provider based solely or primarily on price. With many different aspects to consider, how can a company ensure they have made the right choice in selecting an outsourcing provider? 1. Defining the Problem 2. Where to Begin 3. Key Success Factors 4. Selection Process 5. Recommendations
Type: Article
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Planning Horizon of a Technical Personnel Management System (4 Pages)
by Juan Francisco Segura
Aug 19, 2005
Abstract : Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful.
Type: Article
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Great Plains Taps The Web To Deliver Product Support (3 Pages)
by L. Talarico
Dec 5, 2000
Abstract : Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plainsﾒ operational efficiency. Hereﾒs how Great Plains uses the web to augment its technical support services.
Type: Article
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Technical Staff Management Systems for the Aviation Industry (4 Pages)
by Juan Francisco Segura
Aug 18, 2005
Abstract : In the airline industry, aircraft maintenance is an activity that has to be done throughout the day, so maintenance personnel must be available at all times. The complexity of the operation increases the need for a maintenance personnel management system.
Type: Article
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ERP Selection Facts and Figures Case Study Part 1: Business Model Scenarios (3 Pages)
by P.J. Jakovljevic, L. Talarico & B. Spencer
Nov 19, 2001
Abstract : During a recent Enterprise Resource Planning selection engagement with a large aerospace and defense manufacturer TEC had the opportunity to evaluate and compare the offerings of four top vendors. Each vendorﾒs offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC learned as a result of the selection engagement.
Type: Article
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Selecting An ERP System: A Facts And Figures Case Study Part 1: Business Model Scenarios (3 Pages)
by P.J. Jakovljevic, L. Talarico & B. Spencer
May 9, 2001
Abstract : During a recent Enterprise Resource Planning selection engagement with a large aerospace and defense manufacturer TEC had the opportunity to evaluate and compare the offerings of four top vendors. Each vendorﾒs offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC learned as a result of the selection engagement.
Type: Article
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Information Builders Announces New Release of WebFOCUS (3 Pages)
by M. Reed
Jun 13, 2000
Abstract : Information Builders Inc., (IBI) has released a new suite of business intelligence tools designed to support e-business. Release 4.3 of the product has been re-engineered and enabled for wireless and XML, in addition to integration with Microsoft Office 2000 and BackOffice 2000. Announced at their Summit 2000 User Conference, IBI hopes the product will appeal to non-technical users of business intelligence technologies.
Type: Article
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