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CRM Evaluation Center
Nov 24, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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| 2. |
A Customer Relationship Management Solution Aims To Cover all the Bases (6 Pages)
by Osman Baig and Shahid Hannan
Aug 17, 2006
Abstract : Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.
Type: Article
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| 3. |
Cincom Sticks to CONTROL of ETO and MRO Part 2: Market Impact (7 Pages)
by P.J. Jakovljevic
May 24, 2002
Abstract : Cincom's latest product release covers many new bases, is architecturally adequate and remains a well-attuned offering for ETO and MRO enterprises. While it is a competitive product that will create buzz in its markets, the road to success is by no means guaranteed.
Type: Article
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| 4. |
When You Realized the Need for a Unified View of Your Customers, that is E.piphany (3 Pages)
by L. Talarico
Aug 16, 2000
Abstract : E.piphanyﾒs E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM functionality to provide advances in personalization and campaign management.
Type: Article
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| 5. |
Enterprise Incentive Management Leader's Challenges and Response (6 Pages)
by P.J. Jakovljevic
Dec 13, 2006
Abstract : Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this emerging field.
Type: Article
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| 6. |
Remedy Corporation: Poised for a Comeback? (8 Pages)
by D. Geller
May 17, 2000
Abstract : Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by something unusual – profits – the company is hoping to regain its former luster.
Type: Article
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| 7. |
CRM ROI: Creating a Business Case (5 Pages)
by Tom Pisello
Jul 23, 2004
Abstract : Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.
Type: Article
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| 8. |
MAPICS To Leap Forward In A Frontstep Way Part 2: Market Impact (3 Pages)
by P.J. Jakovljevic
Dec 30, 2002
Abstract : MAPICS has recently departed from its traditional practice of 'pushing' the sale of the plethora of its components onto customers. Going forward, it will rather try to solve challenges for its customers and/or prospects in their quest of becoming world-class manufacturers.
Type: Article
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| 9. |
IFS Marches On, Although With a String of Losses (3 Pages)
by P.J. Jakovljevic
Oct 3, 2000
Abstract : In August, IFS Industrial & Financial Systems, a business applications vendor with main headquarters in Linkoping, Sweden, reported results for Q2 2000. License sales rose by 85% during the first half of 2000, with a total revenue increase of 94% during the second quarter. However, IFS reported yet another loss.
Type: Article
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| 10. |
Analyzing MAPICS' Further Steps After Frontstep Part Two: More Recent Events (5 Pages)
by P.J. Jakovljevic
Oct 11, 2003
Abstract : MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class manufacturers.
Type: Article
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