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CRM Evaluation Center
Nov 23, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology (3 Pages)
by Dave Stein and Al Case
May 23, 2006
Abstract : Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some solutions.
Type: Article
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Jamcracker Dredges a New Channel (3 Pages)
by A. Turner
Aug 9, 2000
Abstract : Jamcracker, an ASP providing business services for HR management, expense management and sales force automation solutions has announced a new program to increase sales. Jamcracker’s Channel Program offers sales and implementation training to its new channel partners.
Type: Article
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Surado CRM Increasing Sales by Surado Solutions
Abstract : The Surado CRM Sales module empowers sales teams by providing an intuitive system that presents a comprehensive single view of the customer across your entire organization. Combine this with a powerful knowledge base and automated business rules to create a consistent sales methodology throughout your entire team. With Surado CRM, your sales teams are enabled to manage the complete prospect to customer life cycle with efficiency and effectiveness.
Type: White Paper
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Sales Force Performance (4 Pages)
by Glen Petersen
Mar 22, 2006
Abstract : Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated budgets, success metrics, etc.
Type: Article
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Have You Ever Asked Yourself, 'Is My Company Experiencing a Sales Breakdown?' (6 Pages)
by Dave Stein
Feb 25, 2003
Abstract : No matter how strong or experienced you are as a sales professional, sales executive or smaller company CEO, if the infrastructure supporting your sales effort is not in place, achieving your revenue targets will be like attempting to climb Mt. Everest wearing running shoes.
Type: Article
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The Web-based Sales Portal—A Catalyst for Business Transformation (4 Pages)
by B.K. Mahesh and Noorani Subramanian Hariharan
Aug 3, 2007
Abstract : A sales portal is one of many tools that can be used to help transform a business. In this article, key structural and functional elements as well as the advantages of implementing and effectively using a sales portal are discussed.
Type: Article
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The Web-Enabled Sales Process (5 Pages)
by Emmett Holt
Mar 30, 2006
Abstract : Traditional enterprise-level sales strategies are no longer sufficient in bringing new customer accounts. Today's self-directed buyers delay sales contact and pre-qualify solutions via the Internet. Sales can leverage this medium by understanding the buy cycle to deliver value and begin an influential on-line relationship.
Type: Article
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Sales and Operations Planning Part One: Identifying and Forecasting Demand (4 Pages)
by Scott Hamilton
Dec 11, 2003
Abstract : An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time shipping percentages, a manageable amount of expediting, and improved customer service. Several guidelines are suggested to improve a firm's sales and operations planning process and the effectiveness of each product's game plan. This is an excerpt from the book Managing Your Supply Chain Using Microsoft Navision.
Type: Article
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The Ghost in the Machine: Where Has Process Automation Left the Consumer? (3 Pages)
by David Clark
Jun 9, 2006
Abstract : Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of automation on the consumer, that most unpredictable of systems?
Type: Article
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