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CRM Evaluation Center
Nov 24, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Getting Strategic Planning and Financial Planning in the Same Bailiwick (10 Pages)
by John Diezemann
Oct 1, 1999
Abstract : To provide useful financial insight on projects, financial managers need to think about business strategy more like a series of options than a single projected cash flow. While the concepts of options are certainly familiar to most executives, the trick to valuing strategic choices lies in the complex and often overwhelming task of understanding the interaction between strategic options. This article provides a breakthrough planning approach for (1) rapidly realizing the business capabilities dictated by strategy (2) aligning process, technology and organization design and (3) through the financial lens of 'real options' shows how to quan
Type: Article
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Supply Chain Decisions - Make Sure You Understand the Dollars and Sense (3 Pages)
by Jim Brown
Jul 21, 2003
Abstract : Companies make decisions about their supply chains every day. But do they really understand the impact of their decisions on the P&L, Balance Sheet, and key operational metrics? Do they have the tools to available to consider a broad set of possible options and their inherent trade-offs?
Type: Article
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| 4. |
Supply Chain Decisions - Make Sure You Understand the Dollars and Sense (3 Pages)
by Jim Brown
Jul 21, 2003
Abstract : Companies make decisions about their supply chains every day. But do they really understand the impact of their decisions on the P&L, Balance Sheet, and key operational metrics? Do they have the tools to available to consider a broad set of possible options and their inherent trade-offs?
Type: Article
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What Are the Support and Maintenance Options? (3 Pages)
by P.J. Jakovljevic
Apr 4, 2007
Abstract : Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.
Type: Article
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Alternative Software Support and Maintenance Options (4 Pages)
by P.J. Jakovljevic
Apr 11, 2007
Abstract : Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.
Type: Article
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PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems (3 Pages)
by P.J. Jakovljevic
Jan 21, 2000
Abstract : On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999 with the issuance of approximately 28 million shares of common stock and options to purchase common stock, and is anticipated to be accounted for as a pooling-of-interests. The acquisition of Vantive makes PeopleSoft the only enterprise software company offering a full suite of CRM products that integrate tightly with PeopleSoft and other major back-office applications.
Type: Article
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Web Self-Service by Surado Solutions
Abstract : This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).
Type: White Paper
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Technology Hardware Maintenance-Acquiring and Managing Cost Effective Service (7 Pages)
by P. Hennigan
Oct 24, 2000
Abstract : Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective delivery of those services.
Type: Article
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Trends in Delivery and Pricing Models for Enterprise Applications: Pricing Options (5 Pages)
by P.J. Jakovljevic
Mar 30, 2005
Abstract : The licensing and delivery of enterprise software products is undergoing a fundamental shift from traditional up-front fees to incremental, per-transaction, and even success-based pricing.
Type: Article
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