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CRM Evaluation Center
Nov 24, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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| 2. |
CRM ROI: Creating a Business Case (5 Pages)
by Tom Pisello
Jul 23, 2004
Abstract : Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.
Type: Article
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CRM Application Users Are Key to Project Success (3 Pages)
by Kevin Ramesan
Oct 22, 2005
Abstract : For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change management.
Type: Article
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| 4. |
CRM Application Users are Key to Project Success (5 Pages)
by Kevin Ramesan
Jan 25, 2003
Abstract : When implementing a CRM application, consulting firms, vendors, and end users rarely pay enough attention to the important issues of user training and change management.
Type: Article
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| 5. |
The ERP Life Cycle: From Birth to Death and Birth Again (5 Pages)
by Andy Klee
Sep 10, 2005
Abstract : The enterprise life cycle is often misunderstood, which can lead to complications during the selection, implementation, and maintenance phases. Knowing what to expect during each phase will allow an enterprise to get better money for value from the solution.
Type: Article
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Software Giants Make Courting A Small Guy Their 'Business One' Priority (4 Pages)
by P.J. Jakovljevic
Jun 6, 2003
Abstract : As the battle for the mid-market intensifies, each Tier 1 vendor is exhibiting its bag of tricks for small-to-medium enterprises. While PeopleSoft is refining its fixed-price & time proposition to the upper-end of the mid-market, SAP is trying a twofold strategy of promulgating its mySAP All-in-One similar offering for the higher-end of the mid-market, while offering SAP Business One product to appeal to complexity-adverse smaller enterprises. Oracle seems to be dabbling with both approaches…
Type: Article
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| 7. |
The Cha(lle)nging World of Value-added Resellers (5 Pages)
by P.J. Jakovljevic
May 16, 2006
Abstract : In today's cutthroat business environment, value-added reseller aspirants are seeing the need for faster deployment, improved systems quality, better cost control and resource utilization, and more flexibility to change requirements on short notice. The alternative? To disappear altogether.
Type: Article
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| 8. |
Demand at the Fount of Open Source Part Two: A Primer Based in Demand Trends (6 Pages)
by Josh Chalifour
Dec 31, 2005
Abstract : Organizations globally, are contributing to increased demand for Free and open source software but vendors may not yet be meeting this demand. This article highlights FOSS fundamentals with the goal of adding clarity for the uninitiated.
Type: Article
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| 9. |
Demand at the Fount of Open SourcePart Two: A Primer Based in Demand Trends (6 Pages)
by Josh Chalifour
Dec 11, 2004
Abstract : Organizations globally, are contributing to increased demand for Free and open source software but vendors may not yet be meeting this demand. This article highlights FOSS fundamentals with the goal of adding clarity for the uninitiated.
Type: Article
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Are ASP Applications Right for You? Part 1: Decision Factors (5 Pages)
by Miles Szczurek
Aug 22, 2001
Abstract : Like so many Internet conventions, the Application Service Provider (ASP), is really a combination of two 'old' concepts, turn key applications and outsourced services. Many of the lessons learned from these areas are directly applicable to ASP provided applications, and many of the same questions need to be asked and answered before a determination can be made on whether an ASP application should be considered.
Type: Article
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