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CRM Evaluation Center
Nov 24, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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| 2. |
eLoyalty Enhances Its Field Service And Logistics Services (3 Pages)
by L. Talarico
Nov 21, 2000
Abstract : eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePowerﾒs software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.
Type: Article
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Solomon Stands the Test of Time Despite Changing Masters Part Two: Market Impact (3 Pages)
by P.J. Jakovljevic
Sep 4, 2003
Abstract : MBS Solomon, due to its distinct differentiators and weaknesses has been blessed in disguise with possibly the most distinct niche and the least overlap (gray area) with the other MBS ERP products (i.e., MBS Great Plains, MBS Navision, and MBS Axapta).
Type: Article
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Cincom Sticks to CONTROL of ETO and MRO Part 2: Market Impact (7 Pages)
by P.J. Jakovljevic
May 24, 2002
Abstract : Cincom's latest product release covers many new bases, is architecturally adequate and remains a well-attuned offering for ETO and MRO enterprises. While it is a competitive product that will create buzz in its markets, the road to success is by no means guaranteed.
Type: Article
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Supply Chain Operations Reference and Other Features in ASW (4 Pages)
by P.J. Jakovljevic
Sep 7, 2005
Abstract : IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution. Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain and ERP software.
Type: Article
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| 6. |
Besieged By The CRM Throne Aspirants, King Siebel Delivers 'The Magic No.7' (3 Pages)
by P.J. Jakovljevic
Dec 21, 2001
Abstract : Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants ﾖ SAP, Oracle and PeopleSoft?
Type: Article
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| 7. |
Lilly Software Visualizes Its eBusiness Offering, NOW (3 Pages)
by P.J. Jakovljevic
Nov 14, 2001
Abstract : With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the high pole position for the SME market race.
Type: Article
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| 8. |
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys (6 Pages)
by Randy Garland
Sep 20, 2001
Abstract : Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.
Type: Article
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| 9. |
Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements (5 Pages)
by P.J. Jakovljevic
Apr 19, 2002
Abstract : While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggernauts.
Type: Article
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| 10. |
Analyzing MAPICS' Further Steps After Frontstep Part Four: Market Impact Continued (3 Pages)
by P.J. Jakovljevic
Oct 14, 2003
Abstract : While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service (proven fast implementations and customer loyalty) will remain important requirements for success, particularly in the lower end of the market, vertical focus will be the key factor for survival.
Type: Article
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