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CRM Evaluation Center
Nov 23, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Implications and Attitudes As the Andersen's Split under the ICC Ruling: Consulting To Go for a Name Change (5 Pages)
by R. Krause
Aug 31, 2000
Abstract : Andersen Consulting has had a running battle with Arthur Andersen and Andersen Worldwide over Arthur Andersen's encroachment on the management and technology consulting firm's space. The win on August 7 releases Andersen Consulting from all its obligations, turning it into an independent company, with the slight stipulation of a name change.
Type: Article
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Applying the Power of Social Networks to Customer Relationship Management (3 Pages)
by Wayne Thompson
Sep 19, 2007
Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
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Andersen Consulting to Grab a Piece of the Internet Pie (3 Pages)
by Steve McVey
Dec 15, 1999
Abstract : Andersen Consulting has announced plans to deploy $1 billion of its privately-held wealth for the purpose of providing venture capital to Internet start-ups.
Type: Article
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Heads Roll at Consulting Giant in Wake of SEC Investigation (3 Pages)
by Steve McVey
Jan 17, 2000
Abstract : Recent findings by the SEC prompted global management consulting firm PricewaterhouseCoopers LLP to dismiss a number of its consultants, including five partners, and discipline a larger group from its U.S.-based staff of 39,000 consultants.
Type: Article
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Cap Gemini Eyeing Ernst & Young Business Unit (3 Pages)
by Steve McVey
Dec 8, 1999
Abstract : French integrator Cap Gemini has announced that it may buy the business consulting division of Big 5 firm, Ernst & Young. The deal would create an $8.5 billion global consulting giant.
Type: Article
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Accenture (nee Andersen Consulting) Marries New Business Model to Make its Mark (3 Pages)
by E. Robins
Jan 30, 2001
Abstract : Accenture has moved from its former identity Andersen Consulting to a new mark and strategy aligned to its competitors in the market place. Since the arbitrators ruling in August, 2000, Accenture’s transformation has rapidly moved the organization from being centered around four competencies to a group of Service Lines.
Type: Article
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Through Knowledge Base Technology Selections Deliver Value (4 Pages)
by Lou Talarico
Jul 22, 2002
Abstract : A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that enable their business objectives. The tool combines the consulting firmﾒs knowledge of various E-Procurement solutions with TECﾒs decision support technologies.
Type: Article
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Now Andersen, Tomorrow Accenture, They’ve got a lot of Selling to do (3 Pages)
by R. Krause
Nov 8, 2000
Abstract : In compliance with the August arbitrator’s report on the conflict between Arthur Andersen and Andersen Consulting, the consulting firm has announced its new name to be Accenture. It wants this new identity to fully brand it in the marketplace, a task we think will be harder than Accenture admits.
Type: Article
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CRM Secrets of ROI and TCO by Bell Rock Solutions
Abstract : There is a real cost associated with buying and using a customer relationship management (CRM) software system. Licensing, implementation, integration, and adminstration, are just some of the challenges companies face. Learn the secrets of twenty-one experts in CRM, IT, business and management consulting on getting real value from CRM software.
Type: White Paper
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