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CRM Evaluation Center

Nov 23, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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Clarity of Vision: Clarify Sold to Amdocs by Nortel (3 Pages)
by Randy Garland
Oct 26, 2001 Abstract : Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs, and what do they plan to do with their newly-acquired CRM suite?
Type: Article
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Qwest Cyber.Solutions: “A Number 3 Please, and Make It Grande” (3 Pages)
by A. Turner
Jun 8, 2000 Abstract : Qwest Cyber.Solutions unveiled a new product portfolio for sector specific ASP solutions. The QCS Enterprise Freedom™ product suite is designed to offer flexible, fast, reliable platform solutions. The company has packaged their ASP products, to serve as the foundation for solutions offered to the finance, communications, healthcare and services sectors.
Type: Article
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A Tectonic Shift in Communications Customer Life Cycle Management (4 Pages)
by P.J. Jakovljevic
Aug 4, 2005 Abstract : Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.
Type: Article
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The Arrow Now Points To Cisco (3 Pages)
by G. Duhaime
Jun 6, 2000 Abstract : Cisco Systemsメ announced acquisition of ArrowPoint Communications Inc., strengthens its content switching Internet products.
Type: Article
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Analysis of iBasis and Cisco Systems Joining Forces (3 Pages)
by P. Hayes
Feb 14, 2000 Abstract : Cisco Systems (NASDAQ: CSCO - news) and iBasis (NASDAQ: IBAS - news) today announced that they are joining forces to deliver carrier-class, IP-based, Unified Communications services.
Type: Article
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Lotus Extends Domino for Unified Messaging and Wireless Communications (3 Pages)
by P. Hayes
Oct 26, 1999 Abstract : Lotus announced a unified messaging initiative that extends the Lotus Domino platform by enabling customers to access e-mail, voice, and fax data from any device at any time.
Type: Article
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Deutsche Telekom to Acquire VoiceStream Wireless (3 Pages)
by P. Hayes
Aug 22, 2000 Abstract : Due to national security concerns we do not believe this foreign acquisition will be allowed to close. On the off chance that the government approves the acquisition, we can look forward to a rapid advancement in wireless digital communications, rivaling functionality found presently in European Markets.
Type: Article
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Deutsche Telekom to Acquire VoiceStream Wireless (3 Pages)
by P. Hayes
Aug 22, 2000 Abstract : Due to national security concerns we do not believe this foreign acquisition will be allowed to close. On the off chance that the government approves the acquisition, we can look forward to a rapid advancement in wireless digital communications, rivaling functionality found presently in European Markets.
Type: Article
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Lipstream Speaks to Kana (3 Pages)
by L. Talarico
Sep 6, 2000 Abstract : Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.
Type: Article
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