| 1. |
Feds Buckle Down on Customer Information Security (3 Pages)
by L. Taylor
Feb 9, 2002
Abstract : In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC), the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced that they have put together joint guidelines to safeguard confidential customer information. The guidelines, that took effect last July, implement section 501(b) of the Gramm-Leach-Bliley Act (GLBA) initiated by the Senate Banking Committee, and passed into law on November 4, 1999. This announcement had significant implications for online banking institutions.
Type: Article
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| 2. |
6 Immediate Business Improvements Offered by an Online SRM System: Part 2: Online SRM (3 Pages)
by Sunil Pande
Oct 23, 2002
Abstract : Online SRM helps to reduce the time spent on transactional details and put more emphasis on strategic activities.
Type: Article
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| 3. |
Service Supply Chain Strategies to Increase Corporate Profitability (6 Pages)
by Morris Cohen
Jun 22, 2004
Abstract : This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.
Type: Article
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| 4. |
eLoyalty Enhances Its Field Service And Logistics Services (3 Pages)
by L. Talarico
Nov 21, 2000
Abstract : eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePowerﾒs software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.
Type: Article
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| 5. |
Enterprises May Be Overlooking Profits from After-sales Service (3 Pages)
by Ashfaque Ahmed
Aug 15, 2006
Abstract : If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.
Type: Article
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| 6. |
Making Sure Your Service Provider Doesn't Fall Down on the Job (3 Pages)
by R. Krause
Jul 21, 2000
Abstract : A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining flat, and sometimes results can be pretty glaring from a 'minor' slip-up to one that can have major client impact.
Type: Article
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| 7. |
6 Immediate Business Improvements Offered by an Online SRM System: Part 3: Other Points to Consider (4 Pages)
by Sunil Pande
Oct 24, 2002
Abstract : Maintaining an effective supply chain is clearly an integral part of a manufacturing company’s livelihood. Using Web-enabled tools, the enterprise is able to transform the procurement function of its supply chain from a cost center to a powerful business unit.
Type: Article
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| 8. |
6 Immediate Business Improvements Offered by an Online SRM System by Sunil Pande
Oct 22, 2002
Abstract : Manufacturing and distribution companies rely heavily on their ability to ship product and meet commitments to customers. Yet though the supply chain is the lifeline of their business, most purchasing departments are severely handicapped in their efforts to streamline supply chain execution.
Type: Article
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| 9. |
Web Self-Service by Surado Solutions
Abstract : This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).
Type: White Paper
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