A Case Study and Tutorial in Using IT Knowledge Based Tools
Part 1: Decision Support Discussion
E. Robins - May 30, 2001

Executive Summary

Most business managers, whether vendors, vendor clients or implementers, are unaware of the fundamental capabilities that knowledge based decision support can provide to minimize project risk for all sides of technology utilization. Given that over 90% of IT projects fail on first attempt, according to the Standish Group, more thought and research on the evaluation and selection process is needed. Many of these failures - some 30% - are the direct result of poor selections, and represent upward of $30 billion in wasted investment annually...