Appointment Scheduling - Achieving the Positive Ripple Effect
Part 1
Rachel Nemecek - June 27, 2002

Introduction

At some point in time, almost everyone has experienced the following situation…You arrive on time for a scheduled appointment only to find that you will be delayed for an indeterminate length of time, generally without reason. The longer you wait, the more you realize that the rest of your day will be behind schedule…but you see no apparent recourse other than frustration...