The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated, Best-of-breed?
Hans Mercx - March 19, 2007

No organization can use its information to improve performance and productivity if most of its content is locked away in departmental silos that don't communicate with each other. Organizations should look to create self-service models as delivery systems for the content within these different silos, for internal as well as external use...